Software as a Service (SaaS)

Software as a Service

Cloud Computing Digital Software Solutions : The Current phase of inevitable change, Social, Mobile, Big Data and Cloud are disrupting traditional business operations. Organizations face both increased uncertainty and extraordinary opportunities leading to massive growth of business through digital Induatrialization. We also have a specialized team of experts giving concentrated dedication on virtual environments like Bluetooth Solutions, Digital Video Surveillance, SAP, ORACLE and other ERP modules and requirements along with Project-Incident management & Business Analytics tools like HP QTP, MTM, IT Remedy Ticketing Tools, HP Service Center Client, followed by advanced assisstance.

Worked by people who sustain the web, we know what works and what dose not. We care about web standards and good design. We are not into chasing the competition or trying to be the cheapest or the biggest; we just want to create great stuff that works and have fun while doing it.

We love and promote open source solutions and have experience in deploying open source products with customization to individuals thereby reducing the cost of ownership & setup. We are currently working on SAAS (software as a service) solutions.

(B) Customer Relationship Management : Customer Relationship is displayed as one of the major elements for profitability, growth and success. True differentiation today is no longer in product but in customer experience, that is emotional attachment to the brand and the ease and value of every interaction. Every company in the world is focused on improving multichannel customer experiences especially as digital and mobile transformation of businesses increasingly impacts traditional contact center.

Versatile Sources are being affected differently. Digital and mobile interactions are exploding, voice contact center volumes are declining, alternate channels like email, chat and social are rising, as office and branch visits are declining. However when your customers do visit your store or branch or call the contact center the conversation will be more critical, complex and informed because they can do most simple things on their phone or the web. With a large part of your profit coming from your most loyal customers this rise in interaction volumes and complexity is a good thing. You want your best and most loyal customers to be intimate and chatty so you can know them more deeply and help them achieve what they want and sell more with more products and services. Better alignment and organized corporate resources resulting into greater sales and higher Customer Satisfaction (CSAT)

Across all industries we see changing customer expectations driving business transformation. Key drivers are:

  • Better understanding of what customers are trying to achieve and their journeys to achieve it
  • Digital web and mobile technologies
  • Experiences customers encounter inside and outside their chosen provider and other industries
  • Improved CRM and core applications supporting better lifetime customer management and more personalized experiences
  • Evolving and improving contact centers increasingly offering chat, email and social channels
  • Revolutionary Customer Experience Data & Analytics capabilities to deepen insight and the ability to personalize experiences
  • And now Intelligent Virtual Agents (IVA's) which provide human like interactions

Success involves executing these capabilities through all channels working in harmony to deliver world class customer experiences.

We at Masontech Corporation realize the importance of the customer experience to our clients bringing unique experiences to your customers. We have designed a comprehensive solution to cater to these needs.